We are looking for an Information Technology (IT) Support to provide enterprise-level assistance to our employee. You will diagnose and troubleshoot networking, software, and hardware problems and help our employees install applications and programs. If you’re naturally a helper, enjoy assisting people with computer issues, and can explain technical details simply, we’d like to meet you!
Your Success Day:
- Research and identify solutions to networking, software and hardware issues and providing IT assistance across the office;
- Diagnose and troubleshoot technical issues, including account setup and network configuration, installing and configuring computer hardware, software, systems, networks, and printers;
- Monitoring and maintaining computer systems and networks to ensure their IT systems are fully functional after troubleshooting;
- Prioritize and manage several open issues at one time;
- Track computer system issues through to resolution, within agreed time limits
What we expect:
- Proficiency in English;
- Excellent problem-solving and communication skills;
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role;
- Hands-on experience with Windows/Linux/Mac OS environments;
- Able to use some computer software such as LDAP, Unifi, VirtualBox, Zoiper / Issabel / Elastix. Knowing about Ansible will be valued;
- Must always be updated about recent IT technologies;
Here you can:
- Access anything you need for your continuous professional development - from training courses and reference books to the world’s best conferences;
- Be a part of an inspiring working culture which values high standards with experienced and friendly mates;
- Free lunch every day;
- Be an owner of your results and celebrate the achievements with your team;
- Benefit from other motivational perks such as healthy snacks and fruits, coffee, birthday prize lottery, and much more!
Leave your mark within an international working environment to scale up your professional journey and discover the best version of yourself. Step Up Your Game and be a PRO!